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Apple develops scanner to check sealed iPhone returns
Apple has developed a device that scans sealed iPhone boxes and runs diagnostics to check whether the devices are intact, allowing products to return to inventory without opening their packaging. Using technology associated with Presto, the equipment has begun reaching Apple Store locations and is being introduced gradually. It targets fraudulent returns involving removed devices and replacement weights.
What to know
- 01
Some customers remove devices, add weights and reseal boxes to seek refunds for products made to appear unopened.
- 02
Presto previously updated system software on unsold iPhones without requiring their boxes to be opened.
Why it matters
The approach aims to address both return fraud and inventory management, since opening legitimate returns for inspection can also cause additional inventory losses.
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